Refund Policy

• All fees are paid by bank transfer into the official accounts shown on your portal's payment page, with your payment code in the narration.
• A payment counts only after school staff have checked it against the school's bank account and confirmed it on the portal.
• Only pay into the official accounts shown on the portal. The school will never ask you to pay into any other account. Money sent to any other account is not received by the school and cannot be refunded by it.

Refunds are given only for overpayment:

• you transferred more than the amount due for a payment (we refund the extra); or
• you paid twice for the same thing (we refund the second payment).

No other refunds are given. Fees that were paid correctly are not refunded, for example if you change your mind, stop your programme, or do not use something you paid for.

• When staff confirm an overpayment, the portal records the amount to be refunded. You do not need to apply.
• Refunds are handled by the school's owner and the Director of Exams and Records, and are paid by bank transfer back to the account the money came from, or to another account in your name that you confirm in writing.
• Refunds are sent within 3 working days after the overpayment is confirmed.
• The student pays the bank charge for sending the refund: it is taken from the amount refunded.

• If staff cannot find your transfer in the school's bank account, the payment is rejected and you are told why. You can correct the details and send them again. If you think the money did reach the school, contact us.
• If a confirmed transfer is later recalled or reversed by a bank, the school may reverse the payment on the portal. What it unlocked is locked again, and you are told why.

Use the Help page, email fortunechika548@gmail.com, call 07034367454 or send a WhatsApp message to 08107872400. Please include your payment code (for example PGI-7KQ4M9).